Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 31, 2026

First Responder Wellness Solutions, LLC (“FRWS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://firstresponderwellness.co (the “Site”), register for or use our assessments, create a membership account, purchase products or subscriptions, register for events, or otherwise interact with our services (collectively, the “Services”).

By using the Site or Services, you agree to the terms of this Privacy Policy.

1) Who We Are

Legal Name: First Responder Wellness Solutions, LLC
Mailing Address:
7820B Wormans Mill Rd, Unit 172
Frederick, MD 21701
Email: Contact Form

2) Information We Collect

A. Information You Provide to Us

Depending on how you use our Services, you may provide:

• Contact information: name, email address, phone number, agency/organization, city/state

• Account and membership information: username, password, membership level, subscription status, profile details

• Assessment information: your responses to assessments and any information you voluntarily submit in connection with an assessment

• Order and transaction information: products purchased, membership plan selected, billing ZIP/postal code, transaction history (but not full payment card numbers)

• Communications: emails, form messages, support requests, feedback, survey responses

• Event registration information: registration details and logistics information you provide

B. Information Collected Automatically

When you visit the Site, we may collect:

• Device and usage data: IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, session duration, click activity

• Cookies and similar technologies: cookies/pixels/local storage used for login sessions, preferences, security, analytics, and marketing measurement (see Cookies section)

C. Information from Third Parties

We may receive certain information from third parties such as:

• Payment processors (Stripe and PayPal) (e.g., transaction IDs, payment status, subscription status)

• Email marketing platform (Mailchimp) (e.g., subscription status, email engagement metrics)

• Assessment tools (Google Forms and related Google services) used to collect and store responses (see Assessments section)

   

3) How We Use Your Information

We use information we collect to:

• Provide and operate the Services (including memberships, content access, and assessments)

• Deliver assessment results (including emailing your score, interpretation, and next-step recommendations)

• Process purchases, subscriptions, refunds, and related customer service

• Communicate with you about transactions, account updates, security notices, and service announcements

• Send educational, marketing, and promotional communications (where permitted; you can opt out)

• Improve and optimize the Site and Services (analytics, troubleshooting, product improvements)

• Prevent fraud, abuse, and unauthorized access; enforce our terms and policies

• Comply with legal obligations and resolve disputes

4) Memberships, Accounts, and Restricted Content

We may use MemberPress to manage membership accounts, subscriptions, and access to member-only content. When you register or purchase a membership, we collect and store information necessary to:

• create and manage your account

• confirm membership status and access permissions

• administer renewals/cancellations

• maintain records of purchases and membership history

• provide member support and service communications

5) Payments and Billing

Payments for memberships, products, donations, or services may be processed by third-party payment processors including Stripe and PayPal.

• We do not store full payment card numbers or complete payment credentials on our servers.

• Payment processors may collect and process your payment information according to their own privacy policies and security practices.

• We may receive limited payment-related information (e.g., transaction ID, payment status, subscription status, billing ZIP/postal code) to confirm payment, provide access, support refunds, and manage disputes.

6) Assessments and Results Delivery

We use Google Forms (and related Google services such as response spreadsheets) to collect assessment responses and generate results.

What we collect through assessments

• your responses to assessment questions

• basic metadata (e.g., submission timestamp)

• if you provide it: contact information such as email address (so we can deliver results)

How assessment data is used

Assessment data may be used to:

• generate and deliver your results and next steps

• improve the assessment and related resources

• produce aggregated, de-identified trend insights (for example, overall patterns) to improve training/resources

Results delivery (email)

If you provide an email address, we may send your assessment results via email using an internal workflow that may involve automated processing (including formulas or scripts used to format results). We take reasonable steps to prevent sending incomplete results (for example, preventing blank fields from being emailed).

Confidentiality

Individual assessment responses and results are treated as confidential. We do not share individual responses with supervisors, command staff, employers, or third parties except:

• as needed to operate the Services (e.g., service providers)

• if required by law

• with your explicit consent

7) Email Communications and Marketing

We use Mailchimp to manage email lists and send communications, which may include:

• assessment results and follow-up resources

• membership onboarding and service announcements

• educational content, invitations (e.g., live coaching calls), and promotional messages (when permitted)

Mailchimp may process data such as your name, email address, tags/segments, and email engagement metrics (opens/clicks) to support delivery and reporting.

Your choices

• You can opt out of marketing emails at any time by using the unsubscribe link in our emails.

• Even if you opt out of marketing messages, we may still send transactional or service-related messages (e.g., receipts, password resets, membership access notices, assessment results you requested).

8) How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

A. Service Providers

We may share information with vendors who help us operate the Site and Services, such as:

• website hosting and infrastructure providers

• membership management and WordPress-related tools

• payment processors

• email delivery/marketing providers

• analytics and security providers

• customer support and automation tools

These providers are authorized to use your information only as necessary to provide services to us.

B. Legal, Safety, and Compliance

We may disclose information if required by law or if we believe disclosure is necessary to:

• comply with legal process or governmental requests

• protect the rights, safety, and security of FRWS, our users, or the public

• investigate fraud, security incidents, or policy violations

C. Business Transfers

If FRWS is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.

9) Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• maintain login sessions and security

• remember preferences

• measure Site performance and improve user experience

• evaluate marketing effectiveness

Managing cookies

You can control cookies through your browser settings. Disabling cookies may impact certain features, including membership login and access to restricted content.

10) Data Retention

We keep information as long as reasonably necessary to:

• provide the Services and maintain your membership/account

• deliver assessment results and maintain internal records

• comply with legal, tax, accounting, and reporting obligations

• resolve disputes and enforce agreements

• improve and secure the Services

When information is no longer needed, we take reasonable steps to delete it or de-identify it.

11) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

12) Your Privacy Rights and Choices

Depending on your location, you may have rights to:

• request access to personal information we hold about you

• request correction of inaccurate information

• request deletion of certain information (subject to legal/operational requirements)

• opt out of marketing communications

To submit a request, Contact Us with the subject line “Privacy Request.” We may need to verify your identity before completing some requests.

13) Children’s Privacy

Our Site and Services are not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can take appropriate action.

14) Third-Party Links and Embedded Content

The Site may contain links to third-party websites or embedded content (e.g., videos, social widgets). We are not responsible for third-party privacy practices. Your interactions with third parties are governed by their privacy policies.

15) International Visitors

If you access the Services from outside the United States, your information may be processed and stored in the United States or other jurisdictions where our service providers operate. By using the Services, you understand your information may be transferred to and processed in those jurisdictions.

16) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post updates on this page and update the “Last Updated” date. Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

17) Contact Us

Questions about this Privacy Policy? Contact:

First Responder Wellness Solutions, LLC
7820B Wormans Mill Rd, Unit 172
Frederick, MD 21701
Email: Contact Form